To run a store on the world’s largest e-commerce platform is surely the best decision you made and to assist you in this journey YBerry Infotainment is here. Our end-to-end E-commerce service team has been bestowing digital retail solutions to our clients for over a decade and a half. We have expertise in working across multiple verticals. Our policy is to deliver the best and hence we research and understand your business thoroughly, carefully analyze your target audience as well as their online behavior and deliver the customized E-commerce services accordingly that meet up to your expectations while increasing cash inflow.
AMAZON BACKEND SUPPORT
Amazon is the largest online marketplace in the world and needless to say, the competition on it is fierce. In such a marketplace, having an amiable and proficient team is an oar that assists you in sailing through Market Ocean.
We at YBerry Infotainment, offer affordable and reliable Amazon back office support services for the retailers. The strenuous day to day task of order processing, inventory management, managing customers’ emails and enquiry calls is best handled by our professional Amazon back office support team.
We offer customized solutions for everything right from store management to inventory support to phone and chat support. Our Amazon services are custom designed for your needs and ensure high conversion to an equally high retention rate. We put in all our efforts to make sure that a visitor does not leave your website unsatisfied. Have a glimpse of our Amazon Backend Support Services
Virtual Assistant for Amazon Store Maintenance and Support Services
Our Virtual Assistants at YBerry Infotainment India have vast experience and proven track record of offering reliable support. Through our online store management services we help you take care of every minute aspect of Amazon store management ensuring that you do not have to bother about any non-core business activity.
Our comprehensive set of E-Commerce Back Office support related tasks include:
- Complete order processing, order entry and order tracking services
- Accounting/bookkeeping transaction support
- Inventory support and management
- Up-selling and cross-selling
- Customer Support Services including email, phone and chat support
- Confirming the availability or in-stock status of an item for purchase
- Responding to questions on your store’s return policy
- Handling product queries and offering support and solutions
- Answering back enquiries related with shipping and arrival time
- Sending inbound/outbound emails
- Outbound calling
- Taking customer feedback and conducting surveys
- E-Commerce Accounting and Bookkeeping Services
Amazon Customer Interaction Services
YBerry devotedly establishes and maintains bonds with the customers with positive interactions and serves them as they want. We help our clients in developing long-term relation with shoppers by providing:
- Up-to-the-minute and accurate customer service, return, and refunds.
- Building the query database for your products/services
- Regular check out for dropped/abandoned /escalated cases
- Invoicing, and tracking orders and inventory to maintain the customer experience with confidence.
- Shipping and Delivery management
- Returns and Refunds management
Amazon Price Update/Re-pricing services
YBerry analyzes your competitors’ pricing strategy and helps you to price affordably against your competitors by taking your product cost into consideration.
- Competitor Pricing analysis and update
- Designing, maintaining and organizing your product catalog to your Amazon store and various sales channels
- Preparing compare sheet for pricing, product offering from multiple providers
- Sourcing and quotes for new products
- Preparing Amazon FBA shipments
- Invoice report per week
- Day to day activity report
Amazon Content Support
Whether you are planning to add a new product or withdraw some from your current listing, our Amazon Catalog management virtual assistants can support you with all of this. We can come up with well-researched product information, and write an original and compelling product description. We assist you in
- Bulleted feature lists, custom paragraph headers; unique image and text layouts
- Description of secondary product features, specifications, and/or technical details additional to the main details.
- Add call-to-action statements and significant links.
- Incorporate and manage promotions and campaigns across Amazon.
- Ensure that the product descriptions or product feeds are SEO friendly engaging both human shoppers and A9 algorithms.
Amazon Inventory Support Services
Amazon requires a well maintained inventory. Our back office support team enables you to manage inventory across your own inventory, warehouse locations, drop shipper or manufacturers’ stock sheet and other distribution points. We assist you in :
- Stock update on a daily or weekly basis as per your business model.
- Manage, regulate and estimate your inventory needs.
- List down the Expected Time Arrival (ETA) for items that are out of stock.
Why us
YBerry Infotainment India has been aiding numerous retailers for maintaining their Amazon store without compromising on its standard at an affordable cost. We offer flexible pricing models that would fit the client’s requirements to perfection. We are your full-service providers for Amazon Content Management, Catalogue Processing, Online Product Entry Data Entry, Online Image/Graphic Support, and Database Maintenance. We have hands-on experience of working with information from a variety of sources.
Because we never compromise on quality…
